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Office of the Ombudsman Office of the Ombudsman
  • About Us
    • Vision, Mission & Values
    • Role of Mission
    • Business Plan
    • Office Structure
  • Ombudsman
    • Functions
    • Legal Mandate
    • Who Appoints The Ombudsman?
    • Maladministration
    • Language Rights
    • Lodging a Complaint
  • Leadership Code
    • What is the Leadership Code?
    • Purpose of the Code
    • Who are Leaders?
    • What is expected of Leaders?
    • Duties of Leaders
    • Leadership Code Complaints
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  • News and Press Releases

News and Press Releases

Pacific Leadership Forum 2020

Media Releases
09 March 2020
Hits: 1973

The Office of the New Zealand Chief Ombudsman in Wellington, New Zealand, has successfully organised a first ever Leadership Forum for all the Ombudsman’s Offices of the Pacific Region on the 26th and 27th February 2020. The Forum was held at the beautiful and peaceful LaValla Estate in a small town outside Auckland called Tuakau.

Read more …

Ombudsman calls for Good Governance

Media Releases
02 March 2020
Hits: 1570

"I urge everyone concerned to ensure that we are partners in ensuring there is good governance because the leading role of the Ombudsman in the essence of that role, is good governance".

The country's sixth Ombudsman, Hamlison Bulu, has made the above call to all Leaders at this time as they enter the period for the 2020 general election this month.

Read more …

Process of Lodging Complaints within the Ombudsman

Media Releases
20 February 2020
Hits: 3968

The office of the Ombudsman wishes to let the people of the Republic of Vanuatu know that there are now processes to be adhered to, before and when lodging complaints with the Office.

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Ombudsman’s Amendment Gazetted

Media Releases
20 February 2020
Hits: 3135

The office of the Ombudsman had its second amendment gazetted by the Office of State Law in the Official Gazette no.8 of 2020 which was published on the 6th of February 2020.

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Extension building under Construction

Media Releases
20 February 2020
Hits: 2797

The Ombudsman’s extension building is slowly taking shape after nearly two months of construction.

The office space has been a concern over the past and has caused setbacks to increase much needed staff capacity.

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Visit from New Zealand Chief Ombudsman’s Staff

Media Releases
11 February 2020
Hits: 3230


Senior Management Team having initial discussions with Tracy and Eleanor.

Two representatives from the New Zealand Chief Ombudsman’s office visited the office of the Vanuatu Ombudsman’s Office in the last week of January 2020.

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Ombudsman Act Amended

Media Releases
11 February 2020
Hits: 3557


Prime Minister Hon. Charlot Salwai Tabimasmas Minister Responsible for the Ombudsman tabled the bill in Parliament.

The Ombudsman Act No. 27 of 1998 was amended in December 2019, after 21 years. The last amendment was made in 1998. The amendment affects the current Act by three folds: The Office of the Ombudsman Governance moving away from the Public Services Commissions, which means the amendment now gives the power to the Ombudsman to appoint its own staff to maintain its independency as echoed by the Constitution.

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Ombudsman’s Office 2020 Retreat

Media Releases
11 February 2020
Hits: 3087

The Office of the Ombudsman completed a 4 days retreat from the 13th to the 16th of January 2020 at the Melanesian Hotel.

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Backlog Cases Reduced Significantly

Media Releases
11 February 2020
Hits: 2822


Ombudsman Bulu

The year 2019 was another successful year for the Office of the Ombudsman, particularly in reducing an overwhelming number of complaints received and dealt with over the years, amounting to backlog. In January 2019, the Ombudsman’s Office was investigating a total of 257 complaints. At the end of December 2019, the total number of registered complaints within the office was reduced to 142.

Read more …

Ombudsman 2019 Awareness Campaign in Provinces of Malampa, Sanma and Torba

Media Releases
03 February 2020
Hits: 1568

The Ombudsman of the Republic of Vanuatu has toured the northern part of the country conducting free awareness to the public and leaders.

Ombudsman Hamlison Bulu first conferred about the role of the Office of the Ombudsman within the society in Lakatoro, Malekula, and Municipal Council in Santo and later in Torba Provincial Council.

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Public Report on the alleged breaches of TSC Rules by Sanma Regional Education Officers to complete the Annual Confidential Reports for Mr. Loress Ninisa over a period of 20 years

Media Releases
10 September 2019
Hits: 1918

The Office of the Ombudsman has released today a Public Report on the Alleged Breaches of Chapter 3 Paragraph 2 of The Teaching Service Staff Rules by Sanma Regional Education Officers Including and Other Persons as delegated by PEO Primary Education and The Sanma Provincial Education Officer(s) to complete the Annual Confidential Reports for Mr Loress Ninisa for over a period of 20 years.

Read more …

More Articles …

  1. Mrs. Dorah Leitap Samuel awarded best Individual PSC award
  2. Ombudsman’s Office Awareness in Pentecost Island
  3. Vanuatu Ombudsman Office Completes Office Retreat and Launches its New Official Website
  4. Vanuatu’s 6th Ombudsman Appointed
  5. MOU between Vanuatu Ombudsman Office and the Vanuatu Police Force
  6. A Successful Prison Visit by the Ombudsman Team
  7. Ombudsman Office Conducts Leadership Code Awareness at the Inaugural PSC Induction for Newly Appointed Directors
  8. Office of the Ombudsman Completes 1 Day Office Structure Review
  9. RTI - How It Assists the Work of the Ombudsman
  10. Ombudsman Conducts Leadership Code Awareness at the Inaugural PSC Induction of Newly Appointed DGs
  11. Partnership support for Ombudsman to improve Vanuatu Prisons
  12. Ombudsman recommends review of VMF Fire Services to include a Fire Service legislation
  13. Vanuatu Ombudsman Delegation Attending 30th APOR Meeting in Auckland, New Zealand
  14. A Strengthened Network of Vanuatu Integrity Agencies
  15. Vanuatu has one of the best Ombudsman Scheme: NZ Chief Ombudsman Boshier
  16. NZ Chief Ombudsman visits Vanuatu
  17. Appointment of Vanuatu Acting Ombudsman
  18. Call to strengthen Office of the Ombudsman
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Our Supporters

  • Commonwealth Ombudsman
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  • Stretem Rod blong Jastis
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Further Information

If you would like further information, please contact the Office of the Ombudsman at:

  • Port Vila Office: Office of the Ombudsman
  • PMB 081, Port Vila, Vanuatu, SW Pacific
  •  Tel: (678) 27200
  •  Email: ombudsman@vanuatu.gov.vu

 

  • Santo Office: Office of the Ombudsman
  • First Floor, Luganville Commercial House
  • PO.Box 378, Luganville, Vanuatu, SW Pacific
  •  Tel: (678) 36364
  •  Email: ombudsman@vanuatu.gov.vu
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