Extension building under Construction | Ombudsman’s Amendment Gazetted | Process of Lodging Complaints within the Ombudsman | Ombudsman’s Office 2020 Retreat | Ombudsman Act Amended | Visit from New Zealand Chief Ombudsman’s Staff | Backlog Cases Reduced Significantly

Welcome!

Welcome! This website aims to give you updated information on the functions of the Ombudsman and how the Ombudsman can assist anyone with any complaints they may have.

We examine complaints from people who feel they have been unfairly treated by certain public bodies, for example, government departments, local authorities, leaders and companies wholly or partially owned by the Vanuatu Government. We also examine complaints on the conduct of Leaders and on issues of language rights.

We provide a free public service to all which is open and accountable. Our job is to examine a complaint in a fair and impartial way and report on any misconduct of the government departments, local authorities, leaders and companies owned by the government and also report on breaches of language rights.

Media Releases

About The Website

Everything about the Ombudsman’s Office can be accessed in this website for free.

  • Complaint forms
  • Public Reports
  • Relevant laws
  • Visions and roles
  • Business plan
  • Office structure
  • Press Releases

Feel free to call our office on 27200 for uncertainties.

  • What is Corruption?

    It is a term that describes the decay of integrity, virtue or moral principles. According to the United Nations Convention Against Corruption (UNCAC), Corruption is a serious crime that hinders socio and economic development as well as weakens education and health systems , depriving people of the basic building blocks of a decent life.

  • How do I Lodge a Complaint?

    When you visit the Ombudsman Office in Port Vila or Luganville, the receptionist will assist you with your needs. The receptionist will provide you’re with a complaint form in the language you prefer and will assist you in filling up the complaint form. If time does not permit you to visit us in person, then you may send us correspondence through an email, or write us a letter detailing the nature of your complaint.

  • What Process will be followed to resolve my Complaint?

    When complaints are received, there are certain procedures that must be followed before investigation proper can commence on your complaint. Once a complaint is being approved by the Ombudsman to commence investigation, the complaint is then allocated to one to the three teams in the Ombudsman Office to deal with it.

  • Who is a Whistleblower and how are they protected?

    A whistle blower is a person who raises the alarm of a wrong doing in an organization. The whistle blower is usually from the same organization and reports a breach of law, policy or codes of conduct to a law enforcement agency or their superiors. It is normal to fear lodging a report against a coworker or friend however if you lodge a complaint with the Office of the Ombudsman, your identity will remain confidential and you are protected under Division 2 of the Ombudsman Act [CAP.252]

  • Where can I lodge my complaint?

    If you have information about corruption related matter or wish to lodge a complaint, you can visit our office in Port Vila or in Luganville. You can also send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Are there any Awareness Programs for my Organization or myself?

    Although we would prefer complaints to give us detailed information to better assist our investigations, we do accept anonymous complaints and treat it with the same priority as any other complaint lodged. The Office of the Ombudsman under its annual business plan is obligated to carry out awareness programs about corruption and the purpose of the Office of the Ombudsman.

  • Can I remain anonymous when lodging a complaint?

    Although we would prefer complainants to give us detailed information to better assist our investigations, we do accept anonymous complaints and treat it with the same priority as any other complaint lodged. People conceal their identity for dear or victimization but rest assured that we treat each case with confidentiality and provide protection under the Ombudsman Act for people providing us with information