The Ombudsman's functions are outlined under Clause 11 of the Ombudsman's Act 27 of 1998. The ombudsman has the power to:
- Enquire into any conduct on the part of any government agency.
- Enquire into any defects in any law or administrative practice appearing from any matter being enquired into.
- Enquire into any case of an alleged or suspected discriminatory practice by a government agency.
- In respect of conduct of a leader occurring on or before the 1st day of July 1998, enquire into any case of alleged or suspected breach of Chapter 10 (Leadership Code) of the Constitution.
- In respect of conduct of a leader occurring after 1st July 1998, to conduct an investigation in accordance with Part 5 of the Leadership Code [Cap. 240].
- Undertake mediation in accordance with section 13 of the Ombudsman's Act.
- As part of its functions, the Ombudsman publishes public reports on its website and on the paclii website (www.paclii.org) on the results of any enquiries carried out by him or her, including any findings, recommendations and opinions.